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Channel: Customer service – Tim Blair White
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Customer Service Tip #1 – Providing a Comfortable Knowingness

In dealing with an offshore development company with difficult timezone differences (a whopping 12.5 hours), it became crystal clear there are two vital customer service tips: Always respond to a...

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Salesforce New Support Model Falls Short

Salesforce Premier Support Angers Users Salesforce has rolled out their new and improved support model but unfortunately it falls short and is now angering users, especially Salesforce System...

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Salesforce Acts Fast to Fix Support Model, Well Almost

Premier Support, Worth Keeping? My previous post, Salesforce New Support Model Falls Short, generated a lot of attention at the highest levels of Salesforce management today culminating in a very good...

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