Customer Service Tip #1 – Providing a Comfortable Knowingness
In dealing with an offshore development company with difficult timezone differences (a whopping 12.5 hours), it became crystal clear there are two vital customer service tips: Always respond to a...
View ArticleSalesforce New Support Model Falls Short
Salesforce Premier Support Angers Users Salesforce has rolled out their new and improved support model but unfortunately it falls short and is now angering users, especially Salesforce System...
View ArticleSalesforce Acts Fast to Fix Support Model, Well Almost
Premier Support, Worth Keeping? My previous post, Salesforce New Support Model Falls Short, generated a lot of attention at the highest levels of Salesforce management today culminating in a very good...
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